Services
SourcingMag.com recently printed an article from Alsbridge on Designing Your Organization for BPO and Shared Services. With one exception, it was quite good.According to Alsbridge, there are three main components to the shared services model: the service management organization, or BPO, which performs the shared [...]
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One of the subjects that is important to discuss from time to time on a sourcing blog is the subject of services sourcing. I’ve discussed the subject of Strategic Service Management a few times on this blog, along with the service management capabilities of Servigistics and Provade, but I’ve never dived into the subject [...]
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Last month, over on the CNet blog, Steve Tobak posted a great entry on when to hire a consultant. However, instead of repeating all the reasons why you should hire a consultant, I want to echo his sentiment that too many executives still think that consultants are parasites that charge ridiculous rates, waste precious [...]
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Today I’m pleased to welcome John Martin of IQ Navigator and Building SaaS.Sustainability and social responsibility aren’t often associated with services purchasing, as most people tend to think of social responsibility in conjunction with the performance of manufacturing and resource extraction in lower-impact and more-sustainable ways. However, especially with the recent trend toward low-cost-country [...]
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Austin Tetra has been relatively silent since their acquisition by Equifax a little over a year ago. And it’s not because Equifax is in a hurry to dissolve the name (unlike D&B who appear to be trying to dissolve the Open Ratings brand as soon as possible), but because they want their new division [...]
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Tactical procurement doesn’t cut it anymore. It doesn’t even come close. You need to source strategically, and if you’re not sure how to do that, you need to get help. There’s nothing wrong with asking for help from someone better than you (as long as you make the effort to learn from [...]
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The EE Times ran a great article by Romit Dey and Manoj K. Singh last month on Demand Shaping and how it aligns customer trends with supply. But I have to ask, is it really “demand shaping” or is it more “demand sensing”. Is not “demand shaping” what marketing and advertising does? [...]
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A few colleagues of mine were at SIG earlier this month, and they all had (some) good things to say about it. I, of course, wasn’t there as SIG events are typically members only and I’m not a member - as it’s primarily for companies and not bloggers and independent consultants. But I’m always happy [...]
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During my last Toronto trip, I had the chance to sit down with Wayne Burgess, Head2Head’s Supply Chain practice lead and discuss Head2Head’s rather unique supply chain recruitment solution. Head2Head was founded in 2000 by two guys in a basement who thought an innovative approach was required in recruitment. Today, they have roughly 30 employees [...]
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Continuing in my effort to overview the smaller specialty service firms in the sourcing and procurement space in addition to the product companies with some of the more innovative offerings, even though I wasn’t able to connect with Archstone in their San Francisco office last month, I made a point to track Bob Derocher, partner [...]
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