By Steven Hall
How do I work with the Service Provider? Should I interview the offshore resources? What are SLAs? What can I do to improve quality? These are questions we hear repeatedly from our customers. In response, we’ve developed a series of wo…
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by Dinesh Goel
If you think of general business process services trends, it is no different from using vendors for several other goods and services to run an enterprise. These may range from mail/courier services and car rentals to facilities managemen…
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I recently had a conversation with one of my employees about his trip to Seattle where he shared about his trip to the Boeing museum and a tour of their facilities. This immediately made me think of a video story I watched about Boeing’s supply chain…
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Telecom is a large, untapped spend category many companies find challenging when assessing cost-saving opportunities. Where to begin?
Telecom suppliers have a distinct advantage over vendors in many other industries — management’s reluctance …
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Recently, I’ve had numerous conversations with prospects and current clients where the conversation turned to a familiar topic: What are the key selling points to increase use and adoption into business units who are not using eSourcing effectively?
…
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Last month I met with Reuben Slone, a highly respected supply chain executive with OfficeMax. During the meeting, we had extended discussion of the effort that it takes to publish a book such as the one he just released through the Harvard Business P…
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by Dinesh Goel
Not too long ago, I shared an observation in a recent post about the Demand-Supply syndrome. I noticed that subdued demand resulting from recessionary pressures and supply exceeding the industry requirements of manpower were impacting th…
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We spend a lot of time in sourcing talking projects from the project owner’s point of view. I want to spend a few minutes and layout a few suggestions for suppliers that are engaged in a project that is a reverse auction.
Have a war room mentality
H…
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By: Paul Reynolds, Chief Research Officer, TPI Momentum
New data released yesterday by our research arm, TPI Momentum, predicts the number of outsourcing contracts awarded globally will rise this year as organizations seek new ways to optimize critical…
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By John Magliocca, Senior Advisor, TPI
“You can improve what you can measure” is an adage many contact center managers strive to realize. But while data collection and reporting systems are critical contact center tools, access to statistics alone …
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