by Josh Dials, Solutions Consultant
Robert A. Rudzki, contributor to the Spend Matters blog, brings up a great point in a recent post. “’Strategic’ is perhaps one of the most overused (and misused) terms in business today,” he says. “Simp…
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By: Kevin Smilie
Cloud computing is changing the way IT leaders deliver IT services and value to their customers. As companies learn about the value of the cloud through pilot projects, they gain insight into the technology, its commercial benefits, an…
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What if…
Actual demand for our product is greater (or less) than forecast-ed?
My facilities have different quality standards for the same product?
I need to select a “green,” “low-cost country” or “diversity” …
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According to Peter Orszag, head of the Congressional Budget Office (CBO) and contributor to the Office of Management and Budget blog, “Federal agencies usually rely on hundreds of separate contracts for commonly used office supplies that vary i…
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by Dinesh Goel
If you think of general business process services trends, it is no different from using vendors for several other goods and services to run an enterprise. These may range from mail/courier services and car rentals to facilities managemen…
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by Jim Kane
The past couple of years have been an exciting time for CIOs needing scalable IT platforms that are cost-effective and support rigorous security standards. In addition to cloud computing, a currently less-publicized technology called “VDI…
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Last month I met with Reuben Slone, a highly respected supply chain executive with OfficeMax. During the meeting, we had extended discussion of the effort that it takes to publish a book such as the one he just released through the Harvard Business P…
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by Dinesh Goel
Not too long ago, I shared an observation in a recent post about the Demand-Supply syndrome. I noticed that subdued demand resulting from recessionary pressures and supply exceeding the industry requirements of manpower were impacting th…
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By John Magliocca, Senior Advisor, TPI
“You can improve what you can measure” is an adage many contact center managers strive to realize. But while data collection and reporting systems are critical contact center tools, access to statistics alone …
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As a sourcing professional, my most difficult negotiations aren’t with suppliers but rather with internal customers. Based on conversations with my colleagues, that experience is not unusual. One measure of this challenge is “savings leakage”…
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